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Street Light Faults

In the case of an emergency, please contact Hampshire Council's HantsDirect by telephoning 0300 555 1375 between 8.30am to 5pm or if it is outside of these hours please telephone SSE Contracting direct on 0800 048 2437.

A non-emergency fault can be reported as follows:


You can use for reporting non-emergency lighting faults

To report a faulty streetlight, you will need:

  • Its reference number. This is usually fixed to the column 1.5m to 2m (5 to 6 feet) above ground. If the street light also has a series of letters and numbers beneath the reference number, then please also use these when reporting the fault.
  • The road or street name.

By telephone

If you wish to report a fault by telephone, please contact Hampshire County Council's HantsDirect Service on 0300 555 1388 ensuring that you have the reference number of the faulty light and the road or street name to hand.

To find out about new street lighting or replacement lighting that is being installed please telephone 0300 555 1388.